02116cam a2200397 i 4500 2603770606 TxAuBib 20201027120000.0 r 250912s2016||||||||||||||||||||||||eng|u 9781633690790 electronic bk. 1633690792 electronic bk. MWT12439088 Midwest rda TxAuBib rda Difficult Conversations [Hoopla] / Various Authors. [United States : Harvard Business Review Press, 2016. Made available through hoopla. 1 online resource (128 pages.) txt rdacontent c rdamedia cr rdacarrier HBR 20-Minute Manager ; Instant title available through hoopla. You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Mode of access: World Wide Web. Hoopla eBook. Business. Leadership. Management. Business communication. Electronic books. hoopla digital. HBR 20-Minute Manager ;. https://www.hoopladigital.com/title/12439088?utm_source=MARC&Lid=hhh711 https://d2snwnmzyr8jue.cloudfront.net/csp_9781633690790_180.jpeg Cover image RV8