01316cam a2200313 i 4500 1712466070 TxAuBib 20241114120000.0 050823s2005||||||||||||||||||||||||eng|u 9780976252856 pbk. 0976252856 pbk. (OCoLC)61325305 TxAuBib rda Grubbs-West, Lorraine. Lessons in loyalty [Book] : how Southwest Airlines does it : an insider's view / Lorraine Grubbs-West. Lessons in loyalty. Dallas : CornerStone Leadership Institute, [2005] ©2005. 125 pages ; 23 cm. txt rdacontent n rdamedia nc rdacarrier Hire attitude--train skills -- Immerse everyone in the culture immediately -- Keep 'em learning -- People give as good as they get -- Find the kid in everyone -- Do more with less -- Luv 'em in tough times -- Do what's right -- Nurture the corporate family. 20241114. Southwest Airlines Co Personnel management. Employee loyalty. Customer loyalty. RV8